Shipping policy
Shipping & Delivery Policy
At Evernava™, we work to process and ship every order as quickly and reliably as possible. Please review the estimated processing and delivery times below before placing your order.
Shipping Times
United States
- Processing: 1–2 business days
- Estimated delivery: 7–14 business days
Canada, Australia & United Kingdom
- Processing: 1–2 business days
- Estimated delivery: 8–15 business days
Business days exclude weekends and public holidays.
Delivery times are estimates and may occasionally be affected by carrier delays, weather, peak shipping periods, customs processing, or other circumstances outside our control.
Order Processing
Orders are typically processed within 1–2 business days after your order is successfully placed.
Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow its progress.
Please note that processing time and shipping time are separate. For example, a U.S. order may require 1–2 business days for processing before the estimated 7–14 business day delivery period begins.
Tracking Your Order
Once your order ships, we’ll send your tracking number to the email address used at checkout.
Tracking information may take a short period of time to update after the carrier receives the shipment.
If you have not received your tracking information or need help locating your order, contact us at support@evernava.com.
Delivery
Orders are delivered by the carrier or local postal service responsible for your destination.
If you are unavailable at the time of delivery, the carrier may leave the package in a safe location, attempt redelivery, or provide instructions for collection depending on its local delivery procedures.
Please monitor your tracking information for the most accurate delivery updates.
International Orders
Orders shipped to Canada, Australia and the United Kingdom may be subject to customs processing.
Import duties, taxes or other local charges may apply depending on the destination and local regulations. Any applicable charges not collected at checkout are the responsibility of the recipient.
Customs processing may occasionally extend the estimated delivery timeframe.
Unexpected Delays
Although most orders arrive within the estimated timeframe, delays can occasionally occur due to:
- carrier disruptions
- customs processing
- severe weather
- peak holiday periods
- transportation delays
- circumstances outside Evernava™’s control
If your tracking has not updated for an extended period or your order appears significantly delayed, contact us and our support team will help investigate.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us as soon as possible.
We begin processing orders quickly, so we cannot guarantee that an address can be changed once an order has entered fulfillment or has already shipped.
If an order cannot be delivered because of an incorrect or incomplete address, additional shipping or reshipment charges may apply.
Failed or Refused Delivery
If a shipment is returned because:
- the shipping address was incorrect or incomplete,
- delivery attempts were unsuccessful,
- the recipient failed to collect the package, or
- the shipment was refused,
please contact us once the tracking shows the package is being returned.
Any refund or reshipment will be handled according to the circumstances of the order and our applicable refund and return policies.
Tracking Shows Delivered, But You Haven’t Received It
If tracking shows your package as delivered but you cannot locate it:
- Check around your property and any safe delivery locations.
- Ask household members, neighbors, building staff or reception if applicable.
- Contact the carrier for additional delivery information.
- Contact support@evernava.com if you still cannot locate the package.
We will help you review the available tracking information and determine the appropriate next step.
For this reason, we strongly recommend using a secure shipping address where packages can be safely received.
Pre-Orders
If an item is sold as a pre-order, the expected availability or shipping date will be clearly stated on the relevant product page.
Pre-order delivery estimates may differ from our standard shipping timelines.
Need Help?
Questions about shipping, tracking or your order?
Contact us at:
Please include your order number when contacting us so we can assist you more quickly.